Warranty Policy
Warranty Policy
At ChrisCare, we stand behind the quality of our products. ChrisCare products are covered by a 2-year limited warranty for eligible quality-related issues under normal use.
This Warranty Policy explains what is covered, what is not covered, and how to request warranty support.
Warranty Period
The warranty period is 2 years from the date your order is delivered.
To request warranty support, you may be asked to provide your order number, proof of purchase, and a brief description of the issue.
What Is Covered
This limited warranty covers eligible quality-related issues that occur under normal household use, such as:
Product defects caused by materials or workmanship
Functional issues that are not caused by misuse or improper handling
Problems confirmed by ChrisCare support after review
If the issue is confirmed to be covered by the warranty, ChrisCare may offer troubleshooting support, a replacement, repair, refund, or another suitable solution depending on the situation.
What Is Not Covered
This warranty does not cover damage or issues caused by:
Misuse or improper use
Unauthorized disassembly, repair, or modification
Liquid exposure or water damage
Drops, impact, or physical damage caused by accident
Improper handling, storage, or maintenance
Normal wear and tear
Use that does not follow the product instructions
Loss, theft, or damage after delivery that is not related to product quality
Products purchased from unauthorized sellers without valid proof of purchase
Warranty Support Process
To request warranty support, please contact us at support@chriscare.online.
Please include:
Your order number or proof of purchase
A brief description of the issue
Photos or videos showing the issue, if available
Before offering a warranty solution, our support team may ask for additional information or provide troubleshooting steps to help identify and resolve the problem.
Please do not send any product back before contacting us. If a return is required, we will provide return instructions and the correct return address.
Warranty Solutions
Depending on the issue and the review result, ChrisCare may offer one or more of the following solutions:
Troubleshooting support
Replacement parts or accessories, if applicable
Product replacement
Repair support, if available
Refund or another suitable solution
The final warranty solution may depend on the product condition, order history, issue type, product availability, and applicable policy.
Relationship Between Warranty and Returns
The 2-year limited warranty is separate from the 30-day return policy.
The 30-day return policy allows eligible customers to request a return within 30 days after delivery.
The 2-year limited warranty covers eligible quality-related issues under normal use after the 30-day return period. It does not mean that all products can be returned for a refund after 30 days.
Contact Us
For warranty questions or support, please contact us at:
support@chriscare.online